With our 20 years shipping and marketing experience, we are able to provide you the following after sales services:
Professional photographer to take video for machine installation and running, it helps customer a lot to run the machine without any problem.
If needed，we will dispatch engineer to customer for machine installation and debugging , also train the customer step by step. As we have customers all over the world, we will visit customer from time to time to provide further service.
It even happens that even there are some new customer who didn't purchase our machine before, but they ask for help from us, we are also very happy to find the solution for them.
When customer needs any help for the equipment, we can communicate in the following way: A---Describe the detail by email, we will check and answer immediately. B--- Communicate with each other on line, such as from WhatsApp, Skype, Viber, Imo, Wechat etc C--- Guide the customer to use the machine by video chat from online tools
We are devoted to the pharmaceutical machineries for almost two decades of years, therefore we are familiar with this industry. So we can help customer for the other related machines from our up and down stream factories when they need, which will help customer to save time and find the most suitable equipment.
Engineering-Service
With our 20 years research and manufacturing experience, we are able to provide you the following engineering services:
Prompt & Professional Sales Support
Smooth and professional communication upon inquiry without delay, our sales team are always here for you to answer your technical questions via email, messages on line or phone calls.
Customizable Screen Language
The language in the touch screen can be set as per the language of customer besides English, such as French, Russian, Spanish, Polish and Arabic etc.
OEM and Customization
We can customize the equipment as per the detail requirement of customer, such as the room layout, size, and heat source to bring the most perfect and suitable equipment for customers. We have designed various types of equipement for customers at home and abroad, this helps us to accumulate rich experience to design for you in the future.
Quality Control
Strict quality control and checking before shipment, we provide one year warranty and whole life after sales service whenever it is required by customer. We warmly welcome customer to do FAT before delivery , including inspection for machine processing, performance and trial with material at site.
Customer Reference
Before placing the order, many customers would like to call the old end users or go to see the equipment at site to get the most lively feedback of our equipment, which is very reasonable and helpful for our both sides. We will share you the end user information after getting their approval to realize this, which is often done before with the support of our old customers and friends.
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