USA - NJP 800 Hard Capsule Filling Machine

Have you once been troubled with after-sale service in that you don’t know how to use the machine even under the instruction of the user’s manual or your machine is out of order but you fail to contact your supplier or your seller cannot give you a right advise for problem solving? One of our new customer from America once faced such a problem.

He once bought a NJP-400 capsule filling machine from another company in Shanghai, from whom the customer failed to get any after sales service. Even though he received the machine, he didn’t know how to operate it to help the practical production. Helplessly, he turned to us and asked if we can help him to solve the problem. Receiving his message, we chatted with him online and by email, and got thorough knowledge about his machine. We sent the user manual for the machine to customer, which introduced the machine operation and maintenance in detail. Also we took operation videos to guide customer step by step. Finally customer managed to operate the machine smoothly.